FAQ

Frequently asked questions

How often should I trim my candle?


Having a nicely trimmed candle will increase the performance and the life of your candle. We recommend that a candle is trimmed at least every four hours of burn time and the wick is trimmed to 1/8 of an inch before relighting. We recommend using wick trimmers for ease, however you can also use scissors or nail clippers!




How long should I burn my candle for?


On the first burn of your candle, ensure that a full melt pool is achieved. This means that the melted wax reaches the sides of the jar and is about 1 inch deep. This should take about 2 hours and will ensure that tunnelling does occur. This is when the wax continues to burn in the middle of the candle, not reaching the edges of the jar and creating a tunnel. Pure soy wax tends to have a memory that only likes to burn to the extent it did before! Ensuring a full melt pool on the first burn will prolong the life of your candle and ensure there is no wasted wax!




What are phthalates and why is it important your candles are free from them?


Phthalates are chemicals that are included in many products. As we believe in keeping our candles as natural as possible, we ensure all of the supplies we use are free from phthalates.




Can I return my used jar?


Yes! We believe in crafting sustainable products and therefore we have a jar return program for customers who live locally. Upon delivery of your candles simply have your jar ready for us to pick up. No need to clean it, we will handle that!




After burning my candle, sometimes the wax appears to be uneven. Is this bad?


No! Uneven wax is a natural tendency of soy wax and is actually a sign that the wax used is pure soy wax. Other waxes such as paraffin wax are usually smooth after burning however they are not natural waxes. The uneven texture will not effect the quality of the burn.




Should I keep the lid on my candle when I'm not using it?


Yes! Using the lid when the candle is not in use will help your candle retain the strongest scent possible. Soy wax has a harder time carrying scents than other types of waxes, but ensuring the lid is snug on your candle will help scent retention. Also, using the lid will protect the candle from dust, pet hair, and anything else that may disrupt the clean burn of your candle!





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